Returns/Refund Policy

We do not guarantee any shippments between April 1st and October 1st.

If your packaged was shipped incorrectly, damaged or defective please contact us promply so we can investigate each situation. Do not throw away product if you are reporting it damaged or defective. If you need to return an item, require a re-shipment, or would like to request a refund, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you of the progress via e-mail of your request.

Shipping

Decatur Dairy is not responsible for packages that UPS loses, damage, or packages that are stolen. Our standard shipping procedure is UPS Ground. Transit time may vary depending on where or when the product is to be shipped and the volume companies are handling when you order is sent. You may expedite your order when placing it. In warmer months please note there is an upcharge due to ice packs and cooler boxes. If you have a question regarding shipment pricing or transit time, please feel free to call us at (608) 897-8661, we will do our best to answer any questions or concerns.

WE DO NOT USE DRY ICE

We can ship to virtually any address in the US (excluding AK, HI)

Please check that all addresses are correct or there will be a charge due to undeliverable and/or wrong addresses.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping options you choose, shipping date estimates may appear on the shipping quotes page.

All shipments are sent by dates ordered and zones in which destination where packages are being sent. Example (California is a zone 7 which takes 5-7 days for shipment to arrive, zones 7 will be sent on Mondays only unless otherwise directed by customer or next day air, 2nd day, or 3 day select is chosen).

We are open Monday thru Friday 9am-5pm, all orders placed outside these hours will not be received until the following working day.

When placing an order you will receive automatic emails detailing the status of your order placed.

Please also note that the shipping rates for many items we sell are weight-based. Food items include the weight of packaging (ice packs, foil liners, styrofoam) to ensure quality. To reflect the policies of the shipping options we use, all weights will be rounded up to the next full pound.

Products

Products subject to availability and prices are subject to change without notice.